Last Updated: [30-05-2025]
Welcome to sl-fasteners.com, the official online store of SL Fasteners Pvt. Ltd. We are committed to delivering high-quality fasteners and hardware products to our valued customers across industries. Your satisfaction is important to us, and we aim to be as transparent as possible with our policies.
Please take a moment to read through our Refund and Returns Policy before placing your order. By making a purchase on our website, you acknowledge and agree to the terms outlined below.
1. General Policy — All Sales Are Final
At SL Fasteners Pvt. Ltd., we take great care in ensuring the accuracy and quality of the products listed on our website. Due to the nature of our inventory—hardware and industrial fasteners that are often ordered in bulk and customized to specific needs—all sales are considered final, and we do not offer refunds once an order has been confirmed and processed.
We strongly encourage our customers to review their orders carefully, including product specifications, quantities, and compatibility, before completing the checkout process.
2. Exceptions — Returns or Replacements
While refunds are not part of our standard policy, we understand that unforeseen issues may occur. Therefore, we may offer a return, Replaced order will delivered within 8- 10 business days, or store credit under the following circumstances:
- The product you received is damaged or defective upon arrival.
- You received the wrong item or an item that does not match the order placed.
- There are missing items in your shipment due to a packing or processing error.
To request a return or replacement under these exceptions:
- You must notify us within 7 calendar days of receiving your order.
- Items must be unused, in original packaging, and accompanied by a valid proof of purchase (invoice or order number).
- You may be asked to provide photos or videos as evidence of the issue.
If your return request is approved, we will provide instructions for return shipping (if applicable), and either:
Issue a store credit for future purchases.
Ship a replacement product
3. Shipping Policy
Orders are processed and delivered within 5 – 7 business days. Shipping times vary by location and tracking is provided. Due to the nature of our products, returns are not accepted. Please review your order carefully before purchasing. If your item arrives damaged or defective, contact us within 7 days for a resolution.
4. No Refunds
Please note that SL Fasteners Pvt. Ltd. does not issue refunds for any purchases unless required by law. This policy ensures we maintain product integrity and pricing fairness across all transactions. Any exception to this rule will be made solely at the discretion of SL Fasteners Pvt. Ltd. and only under extraordinary circumstances.
5. Order Cancellations
Order cancellations may be requested within 2 hours of placing the order. Once an order has entered the packing or shipping process, it can no longer be cancelled. For any cancellation requests, please contact us immediately at:
📧 Email: support@sl-fasteners.com
📞 Phone: [7496978005]
6. Shipping Issues
If your order is delayed, lost, or returned to us due to incorrect address details provided during checkout, we cannot be held responsible. In such cases, additional shipping fees may apply to resend the items. Please double-check your shipping information before confirming your order.
7. Contact Us
If you have any questions regarding this policy or need support with your order, our customer service team is here to assist you.
📧 Email: support@sl-fasteners.com
🌐 Website: www.sl-fasteners.com
🕒 Support Hours: Monday to Friday | 9:00 AM – 6:00 PM (IST)
SL Fasteners Pvt. Ltd. reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Please refer to this page periodically for any changes.
Thank you for choosing SL Fasteners Pvt. Ltd. — your trusted partner in industrial-grade fastening solutions.